Frequently asked questions

What make Mochii Pet beds different?

Mochii Pet beds are design -led and intentionally minimal. Each piece balances orthopaedic support, calming structures, and refined materials to create comfort that integrates seamlessley into modern interiors.

Where are Mochii Pet beds made?

Designed in Australia, produced in carefully selected overseas facilities that meet our quality standards.

How long will my order take to arrive?

Orders are dispactched within 1-3 business days from Austalia. Delivery times vary by location..Tracking details are provided once your order ships.

Are the beds orthopaedic?

Yes. All Mochii Pet beds feature a high-density orthpaedic foam core designed to support joints and encourage deeper, more restorative rest.

What sizes are available?

Our beds come in a considered range of sizes. Please refer to the size guide on each product page for the most suitable fit.

Are the covers removable and washable?

Yes. Covers are removable and machine washable on a gentle, cold cycle. Care instructions can be found on each page, as well as on on the base of each bed cover.

Why doesn't my dog bed have a zipper pull?

Some Mochii Pet bed models feature a discreet zipper to help discourage curious pets from pulling or chewing on the zip. On models where the zipper is more easily accessible, the zipper pull may be removed or supplied separately as part of the design.

This does not affect the quality, durability, or performance of your dog bed. The zipper slider remains fully functional, and the cover can still be easily removed for washing using a small paperclip, keyring, or similar household item. If your bed includes a separate zipper pull, it can simply be reattached.

This thoughtful design also creates a cleaner finish while helping to reduce the temptation for pets to tug or chew on exposed zipper pulls.

If you have any questions or need assistance removing the cover for washing, our friendly team is always happy to help.

Can I return an item if I've opened the packaging?

For change-of-mind returns, items must be unused and in original, unopened packaging. This does not affect your rights under Australian Consumer Law if a product is faulty or as not described.